The Relationship among Job Satisfaction, Organizational Commitment and Internal Service Quality in Selected Federations

Saatchian, Vahid; Ghanbarpour Nosrati, Amir; Rasooli, Seyyed Mehdi; Poursoltani Zarandi, Hossein

The Relationship among Job Satisfaction, Organizational Commitment and Internal Service Quality in Selected Federations

Authors

Vahid Saatchian

Amir Ghanbarpour Nosrati

Seyyed Mehdi Rasooli

Hossein Poursoltani Zarandi

Abstract

The purpose of this study was to investigate the relationship among job satisfaction, organizational commitment and internal service quality in selected federations. For this purpose Xie, Di (2005) questionnaire was used. Reliability of the questionnaire after a pilot study using Cronbach's alpha test (&alpha =0/86) respectively. Statistical society desired to study all the staff federations swimming, basketball, handball, judo, track and field and gymnastics have formed and sample population is equal. Descriptive and inferential statistics methods for data analysis (mean and SD, tables of frequency distribution, K-S, Pearson correlation and multiple regression) were used. Findings showed, among job satisfaction (p< 0/01, r =0/651), normative organizational commitment (p< 0/01, r =0/558) and internal service quality was positive and significant correlation (p< 0/05) exist. But between affective organizational commitment and continuous organizational commitment with internal service quality wasn’t any significant correlation exist (p> 0/05).
Note that the use of variables in research, improve in the internal service quality of employees will be possible if organizations provide components through the strategic application of human resource management to provide appropriate service quality for internal and external customers.

Keywords

Organizational behavior

Internal service quality

Organizational commitment

Job Satisfaction