مدل‌سازی انگیزه و حسرت خرید مشتریان محصولات ورزشی

نویسندگان

1 دانشگاه فردوسی

2 دانشگاه فنی و حرفه‌ای تهران

چکیده
هدف پژوهش بررسی رابطه و عوامل موثر بر انگیزه خرید و حسرت پس از خرید مشتریان عمده محصولات ورزشی بود. این پژوهش ازنظر هدف کاربردی و براساس ماهیت و روش، از نوع پژوهش‌های توصیفی و پیمایشی بود. جامعه آماری این پژوهش کلیه مشتریان محصولات ورزشی استان خراسان رضوی در سال 1398 بودند که طبق حجم نمونه کوکران تعداد 384 نفر با روش خوشه ای تصادفی به عنوان نمونه آماری انتخاب شدند و پرسشنامه های استاندارد حسرت پس از خرید دلاکروئیس و همکاران (2007) و بررسی انگیزه‌های خرید مصرف‌کنندگان ایرانی حیدرزاده و بهرامی (1394) را تکمیل نمودند. تجزیه‌وتحلیل داده‌ها تحت نرم افزا‌رهای SPSS و AMOS انجام شد. نتایج نشان داد که متغیر انگیزه خرید به ترتیب تحت تاثیر عواملی همچون خرید در حراجی، خرید فایده نگر، خرید لذتی، ایفای نقش، هوشیاری و آگاهی از برند، انگیزه حسی و خرید الهام‌بخش، آگاهی از کیفیت، خرید اجتماعی، خرید تفریحی و خرید ارزشی قرار دارد. همچنین دو بعد احساس پشیمانی بعد از خرید و احساس پشیمانی و حسرت ناشی از خرید نکردن دو عامل تبیین‌کننده متغیر حسرت خرید بودند. از طرفی مشاهده شد که بین انگیزه‌خرید و حسرت خرید همبستگی وجود دارد و مدل ارتباط انگیزه خرید و حسرت خرید از برازش مناسبی برخوردار بود. بنابراین شناسایی انگیزه‌های خرید می‌تواند برای صاحبان، بازاریابان و فروشندگان فروشگاه‌های لوازم ورزشی در ایجاد روابط بلندمدت با مشتریان مؤثر واقع گردد.

کلیدواژه‌ها


عنوان مقاله English

Modeling the Shopping Motivation and Regret of the Customers of Sports Products

نویسندگان English

Amir Hossein Sepehrian 1
Mahdi Talebpour 1
Malihe Sadat Aghaei Shahri 2
Majid Zahmati 1
1 Ferdowsi University of Mashhad
2 Technical and vocational university (TVU) of Tehran
چکیده English

The purpose of this research is to investigate the relationship and factors affecting the shopping motivation and regret after shopping of the major customers of sports products. This research was applied in terms of purpose and descriptive and survey in terms of nature and method. The statistical population of this study was all customers of sports products in Khorasan Razavi province that According to the Cochran sample size, 384 people were selected as a statistical sample by random cluster sampling And completed the standard questionnaires of regret after the purchase of Delacroix et al. (2007) and the study of purchasing motivations of Iranian consumers Heidarzadeh and Bahrami (2015). Data analysis was performed by SPSS and AMOS software. The results showed that the variable of shopping motivation was affected by factors such as shopping at auction, utilitarian shopping, pleasure shopping, role playing, brand consciousness and awareness (brand loyalty), sensory motivation and inspiring shopping, quality awareness, social shopping, fun or entertainment shopping and value shopping respectively. Also, the two dimensions of feeling regret after shopping and feeling regret due to not shopping were the two factors that explained the variable of shopping regret. On the other hand, it was observed that there is a correlation between shopping motivation and shopping regret and the relationship model between shopping motivation and shopping regret has a good fit. Therefore, identifying shopping motivations can be effective for owners, marketers and sellers of sports equipment stores in creating long-term relationships between sellers and customers.

کلیدواژه‌ها English

Shopping Motivation
Shopping Regret
Shopping Behavior
Sport Product
customer
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