Volume 15, Issue 29 (4-2025)
JRSM 2025, 15(29): 179-203 |
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Nejadsajadi S A, Miryousefi S J, Bakhshandeh H. The Role Of Customer Relationship Management Dimensions In Promoting Public Sports From The Perspective Of Sports Managers. JRSM 2025; 15 (29) :179-203
URL: http://jrsm.khu.ac.ir/article-1-3297-en.html
URL: http://jrsm.khu.ac.ir/article-1-3297-en.html
1- Associate Professor of Sports Management, Department of Sports Science,Vali-e-Asr University of Rafsanjan, Rafsanjan, Iran.
2- Assistant Professor of Sports Management, Department of Sports Science,Vali-e-Asr University of Rafsanjan, Rafsanjan, Iran. ,s.j.miryousefi@gmail.com
3- Assistant Professor of Sports Management, Department of Sports Science,Vali-e-Asr University of Rafsanjan, Rafsanjan, Iran.
2- Assistant Professor of Sports Management, Department of Sports Science,Vali-e-Asr University of Rafsanjan, Rafsanjan, Iran. ,
3- Assistant Professor of Sports Management, Department of Sports Science,Vali-e-Asr University of Rafsanjan, Rafsanjan, Iran.
Abstract: (4115 Views)
Aim: The purpose of this study was to investigate the role of the customer relationship management dimensions in promoting public sports from the perspective of sports managers in Kerman.
Methods: The research method is descriptive correlation and the statistical. The population of this study included all managers of clubs and sports organizations in Kerman city, that 150 persons selected by full number method. For data gathering, the questionnaires of the customer relationship management and the public sports are used. In order to analyze the data obtained for the research variables, the structural equation modeling the Smart PLS software is used.
Result: Findings indicated that three dimensions of customer relationship management namely Customer focus, relationship management and knowledge management has a direct and significant impact on promotion of public sports.
Conclusion: According to the research results, it can be concluded that all managers of clubs and sports organizations governmental and nongovernmental need to do their utmost In order to communicate with the customer to encourage community participation and promote in public sports.
Methods: The research method is descriptive correlation and the statistical. The population of this study included all managers of clubs and sports organizations in Kerman city, that 150 persons selected by full number method. For data gathering, the questionnaires of the customer relationship management and the public sports are used. In order to analyze the data obtained for the research variables, the structural equation modeling the Smart PLS software is used.
Result: Findings indicated that three dimensions of customer relationship management namely Customer focus, relationship management and knowledge management has a direct and significant impact on promotion of public sports.
Conclusion: According to the research results, it can be concluded that all managers of clubs and sports organizations governmental and nongovernmental need to do their utmost In order to communicate with the customer to encourage community participation and promote in public sports.
Keywords: Customer Focus, Communication Management, Knowledge Management, Public Sports, Sports Managers
Type of Study: Research |
Subject:
sport management
Received: 2024/06/8 | Accepted: 2025/03/16 | ePublished ahead of print: 2025/03/16 | Published: 2025/04/30
Received: 2024/06/8 | Accepted: 2025/03/16 | ePublished ahead of print: 2025/03/16 | Published: 2025/04/30
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