Volume 5, Issue 10 (12-2015)                   JRSM 2015, 5(10): 83-94 | Back to browse issues page

XML Persian Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Maleki R, Salahi A, Mohamad Nia E, Keymasi K. The influential factors on the quality of electronic service in sport from Esteghlal club fans point of view. JRSM 2015; 5 (10) :83-94
URL: http://jrsm.khu.ac.ir/article-1-2364-en.html
Abstract:   (6608 Views)

The purpose of the present research is investigation of the theoretical relationship between the main variables of online exercise performance and their impact upon rendering service quality via internet. The statistical population was included of all fans of Tehran Esteghlal sport club, who electronically and via web site purchased the fans products and received information through club media. The tool for gathering information and data was a questionnaire standardized. The validity of it had been verified by 20 sport management experts. Its reliability had also been verified in (cronbach, s a) %986 from. The data were analyzed by using the tests of 16 SPSS software and Lisrel in% 95 meaningful levels and %05 error levels. The results of the study showed that there is a meaningful relationship between the sport web site quality and interaction quality. There is a positive relationship between the sport web site quality and electronic satisfaction. At last, the explanation of relationship between web site quality, loyalty, and satisfaction is known as a meditative factor. This is an essential step in prediction of amount of user loyalty to sport web site. Totally, our model is in counterbalance with the data

Full-Text [PDF 804 kb]   (3059 Downloads)    
Type of Study: Research | Subject: sport management
Received: 2016/09/7 | Accepted: 2016/09/7 | Published: 2016/09/7

Add your comments about this article : Your username or Email:
CAPTCHA

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2024 CC BY-NC 4.0 | Research in Sport Management and Motor Behavior

Designed & Developed by : Yektaweb